How do I place an order?

  • Select product you would like to order
  • Select your desired quantity
  • Select order format (one time purchase / subscription)
  • Select add to cart
  • Review your order, if you would like to amend the quantity of your order, change the number and click update
  • Select checkout
  • Enter your billing information and select complete your order
  • An order number will display on your screen when order is complete and you will receive a confirmation email to the email address you provided on setup

What do you charge for delivery?

All orders $99 or more will have delivery costs included nationwide. For orders below $99 there is a flat nationwide delivery fee of $19.95


What payment methods are accepted?

Payments can be made by an existing PayPal account or using PayPal guest checkout (no PayPal account required)

Payment can be made using the PayPal and PayPal guest checkout using VISA, Mastercard and AMEX only.


Where do you deliver to?

We deliver throughout Australia, including to Parcel Lockers. Please note we do not deliver outside of Australia or to PO Boxes.

How long will my order take to be delivered?

Please allow 48 hours for your order to be fulfilled. All orders are dispatched from Melbourne. See below estimated delivery times:

  • NSW / ACT / VIC / SA - 1 to 2 days
  • QLD / NTH QLD - 2 to 5 days
  • TAS - 3 to 4 days
  • WA - 4 to 7 days
  • NT - 3 to 5 days

All regional orders will be delivered via StarTrack Premium with an estimated delivery time between 1 to 2 days.

Note: as there is an increase in parcels being delivered over the Christmas / New Years period, you should expect a delay in your order of an additional 7 days.

Dispatch will be confirmed via email. Your email will contain the details of the courier and tracking details. 

Who will deliver my order?

We use a variety of carriers including Couriers Please, Fastway, Direct Freight Express and StarTrack Premium. On the email you receive from the carrier, you will note that your order has been sent from 'Brandlink Pty Ltd', who are our warehousing partner.

How can I track my order?

Your dispatch email will contain details about the carrier who will be delivering your parcel, as well as the tracking code. You can use the tracking code to check the status of your parcel at any time. Be sure to also check the courier's website for further details on any potential delivery delays. 


How can I request a refund?

We provide refunds for the following reasons only:

  • Products damaged in transit;
  • Different products delivered to those ordered;
  • Faulty products;
  • Goods and Services that fail to meet a consumer guarantee under the Australian Consumer Law.

We do not accept return of Goods because you change your mind. Please contact our Careline to discuss your refund on 1800 468 8736.


General enquiries

For any additional enquiries, please visit Nestlé Australia

Product FAQ's

Where can I find your product FAQ's? 

For product FAQ's, please visit Nestlé Baby & me

For information on the discontinuation of our NAN SUPREMEpro 3 ReFill System, click here.