FREE SHIPPING ON ORDERS $60+

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FAQ's

Ordering

How do I place an order?

  • Select product you would like to order
  • Select your desired quantity
  • Select order format (one time purchase / subscription)
  • Select add to cart
  • Review your order, if you would like to amend the quantity of your order, change the number and click update
  • Select checkout
  • Enter your billing information and select complete your order
  • An order number will display on your screen when order is complete and you will receive a confirmation email to the email address you provided on setup

Why is there a limit on the quantity I can order?

In order to meet supply demands we have applied an order limit of 2 per product ensuring stock is available to order for all customers. Nestlé apply additional limits on order as it considers necessary from time to time; such limits will be notified on the website.

What do you charge for delivery?

All orders $60 or more will have delivery costs included nationwide. For orders below $60 there is a flat nationwide delivery fee of $14.95

Payment

What payment methods are accepted?

Payments can be made by an existing PayPal account or using PayPal guest checkout (no PayPal account required)

Payment can be made using the PayPal and PayPal guest checkout using VISA, Mastercard and AMEX only.

Delivery

Where do you deliver to?

We deliver throughout Australia, including PO Boxes and Parcel Lockers. Please note we do not deliver outside of Australia.

How long will my order take to be delivered?

All orders are dispatched from Melbourne. See below estimated delivery times:

  • NSW / ACT / VIC / SA - 1 to 2 days
  • QLD / NTH QLD - 2 to 5 days
  • TAS - 3 to 4 days
  • WA - 4 to 7 days
  • NT / STH NT - 3 to 5 days

All regional orders will be delivered via StarTrack Premium with an estimated delivery time between 1 to 2 days.

Note: due to current COVID restrictions and lockdowns, combined with the increase in parcels being delivered and backlog, you should expect a delay in your order of an additional 2 days.

Dispatch will be confirmed via email. Your email will contain the details of the courier and tracking details. 

Who will deliver my order?

We use a variety of carriers including Couriers Please, Fastway, Direct Freight Express and StarTrack Premium. On the email you receive from the carrier, you will note that your order has been sent from 'Brandlink Pty Ltd', who are our warehousing partner.

How can I track my order?

Your dispatch email will contain details about the carrier who will be delivering your parcel, as well as the tracking code. You can use the tracking code to check the status of your parcel at any time. Be sure to also check the courier's website for further details on any potential delivery delays.

 

Refunds

How can I request a refund?

We provide refunds for the following only:

  • Products damaged in transit;
  • Different products delivered to those ordered;
  • Faulty products;
  • Products that fail to meet a consumer guarantee under the Australian Consumer Law.

We do not accept return of Goods because you change your mind. Please contact our careline to discuss your refund on 1800 468 8736

Enquiries

General enquiries

For any additional enquiries, please visit Nestlé Australia