Subscription Service

Subscription allows you to reorder and pay for your Nestlé Baby Store products automatically based on a chosen frequency.

These terms and conditions (Subscription Terms) apply to any subscription or recurrent orders made through our website (Subscription). The Terms of Sale automatically apply to any order placed through Subscription. To the extent of any conflict between the Terms of Sale and these Subscription Terms, these Subscription Terms will prevail.

Subscription offers
When you register for a Subscription on our website, you will automatically be signed up to order and receive deliveries of Products in accordance with your Subscription, from the date you register.

Modification And Cancellation
You are entitled to cancel your Subscription(s) or modify the Product(s) basket, the frequency, or any customer detail at any time free of charge in the My Account section on our website or by contacting our Careline on 1800 468 8736.

However, any order that we have already commenced processing will be dispatched by us and must be paid for (except where you have a right to return the Product(s) and/or obtain a refund or replacement, for example if the Product(s) are defective or do not comply with a guarantee under the Australian Consumer Law - refer to Returns and Consumer Guarantee clauses under the Terms of Sale).

“Your Order Will Soon Ship” Notification
4 days before your recurrent order is due to be shipped by us, you will receive a written notification from us to inform and remind you of the date of shipment, the details of your Product basket, the total price of your recurrent order and whether any Product is out of stock.

We may increase prices of products sold on our website during your Subscription period. If prices increase, you will be notified by email before your next order is processed.

Payments must be made by credit card or PayPal. All recurrent orders will be billed to your credit card or PayPal on the day of shipment.

In the event that your credit card or PayPal cannot be charged, Nestlé will place your order on hold and send you a notification that the payment could not be executed.

If your payment is declined, an email will be sent advising you to check and update your payment details, Nestlé will then attempt to take the payment again within 3 business days unless you cancel your subscription.

Your order will be shipped upon receipt of your payment.

Out Of Stock
If one or more of the Product(s) included in your recurrent order is out of stock at the moment we send the “your order will ship soon” notification, we will notify you in this notification and will still ship your other Product(s) at your requested frequency, unless the order is cancelled by you.

You will not be charged for any Product(s) which is out of stock.


(a) We may amend these Subscription Terms by notice on the website or by email to you. Where an amendment to these Subscription Terms could be reasonably expected to adversely affect you, we will give you reasonable notice of the variation having regard to the nature of the amendment. If you do not want to continue with the Subscription with the proposed amendment, then you can cancel your Subscription.

(b) We may cancel the Subscription on 1 months’ notice to you.